Real-Time Platform Monitoring & Incident Response Monitor Callin.io platform health, uptime metrics, and incident history in real-time.
Last updated:
5 minutes ago
All platform services are operating normally. No ongoing incidents or scheduled maintenance.
Voice AI Engine Operational Response time: 164ms (target: <176ms) • 100% uptime last 24h
API Services Operational Response time: 245ms (target: <500ms) • 100% uptime last 24h
Telephony Infrastructure Operational Call success rate: 99.8% (target: >99.5%) • Voice quality MOS: 4.2
Dashboard & Management Console Operational Response time: 185ms • 100% uptime last 24h
Integrations (CRM, Webhooks, etc.) Operational All integrations functioning normally • 100% uptime last 24h
Data Processing & Analytics Operational Processing latency: 1.2s average • 100% uptime last 24h
Last 24 Hours 99.99% Uptime
Last 7 Days 99.97% Uptime
Last 30 Days 99.94% Uptime
Last 90 Days 99.93% Uptime
Current Month 99.95% Uptime (January 2026)
Year to Date 99.95% Uptime (2026)
Voice Response Latency (P95) 164 ms Target: <176ms Icon Excellent
API Response Time (P95) 245 ms Target: <500ms Icon Excellent
Call Success Rate 99.8% Target: >99.5% Icon Excellent
Voice Quality (MOS Score) 4.2 / 5.0 Target: >4.0 Icon Excellent
No incidents reported this month
December 18, 2025 — Resolved Icon Partial Service Degradation Duration: 12 minutes Impact: API response times elevated by 200-300ms for EU region customers Root Cause: Database connection pool exhaustion during traffic spike Resolution: Automatic scaling triggered, connection pool limits increased
December 3, 2025 — Resolved Icon Scheduled Maintenance Duration: 45 minutes (03:00-03:45 UTC) Impact: No customer impact, maintenance completed during low-traffic window Details: Security patches applied, infrastructure upgrades completed
November 22, 2025 — Resolved Icon Minor Service Disruption Duration: 8 minutes Impact: Webhook deliveries delayed by 2-5 minutes for subset of customers Root Cause: Message queue processing backlog Resolution: Queue workers scaled up, backlog cleared
We announce all planned maintenance at least 72 hours in advance via email and status page notifications.
Our Commitment Callin.io maintains a comprehensive incident response framework to ensure rapid detection, transparent communication, and effective resolution of any service disruptions.
Critical (P0) Complete service outage or severe degradation affecting all customers Response: Immediate (within 15 minutes) Communication: Real-time updates every 30 minutes
High (P1) Significant impact to core functionality affecting multiple customers Response: Within 30 minutes Communication: Updates every 1 hour
Medium (P2) Moderate impact to non-critical features or isolated customer impact Response: Within 2 hours Communication: Updates every 4 hours
Low (P3) Minor issues with minimal customer impact Response: Within 24 hours Communication: Post-resolution summary.
01
Detection & Alerting Automated monitoring systems detect anomalies and alert on-call engineers immediately. Customers can also report issues via support channels.
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Initial Response On-call engineer acknowledges incident within SLA timeframe and begins investigation. Status page updated with initial incident notice.
03
Communication Regular status updates posted to status page and sent via email/SMS to subscribers. Updates include current status, impact assessment, and estimated resolution time.
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Resolution Engineering team implements fix or workaround. Service functionality verified before marking incident as resolved.
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Post-Incident Review Within 72 hours of resolution, detailed post-mortem published including root cause analysis, timeline, impact assessment, and preventive measures.
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Status Page Real-time updates posted to status.callin.io
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Email Notifications Automatic emails to subscribed users
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SMS Alerts Critical incidents sent via SMS (enterprise customers)
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Webhook Updates Programmatic incident notifications via webhook
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RSS Feed Subscribe to incident feed via RSS
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Subscribe to Status Updates
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Your email address will only be used for status notifications
Monthly Breakdown: January: 99.95% | February: 99.91% | March: 99.94% | April: 99.89% May: 99.93% | June: 99.94% | July: 99.91% | August: 99.90% September: 99.92% | October: 99.93% | November: 99.91% | December: 99.94%
Total Incidents in 2025: 8 Critical (P0): 0 | High (P1): 2 | Medium (P2): 4 | Low (P3): 2
Average Resolution Time: 28 minutes
Standard Plan SLA 99.9% Monthly Uptime Guarantee Maximum downtime: 43.8 minutes per month Response time: 4 hours for critical issues
Enterprise Plan SLA 99.95% Monthly Uptime Guarantee Maximum downtime: 21.9 minutes per month Response time: 1 hour for critical issues Dedicated incident manager for P0/P1 issues
SLA Credits If we fail to meet our uptime commitment, eligible customers receive service credits:
Below 99.9%: 10% credit
Below 99.5%: 25% credit
Below 99.0%: 50% credit
24/7 Monitoring Security Operations Center with dedicated team monitoring platform health around the clock
Automated Alerts Real-time anomaly detection using machine learning triggers automatic alerts to on-call engineers
Performance Tracking Continuous monitoring of response times, error rates, and system resources across all regions
Health Checks Synthetic monitoring from multiple global locations validates service availability every 60 seconds
We believe in transparent communication during incidents:
✓ Real-time status updates
✓ Honest root cause analysis
✓ Detailed post-incident reports
✓ Proactive maintenance notifications
✓ Performance metric visibility
Our status page is always accessible, even during platform outages, hosted on separate infrastructure.
North America Icon Operational 4 availability zones • 99.96% uptime (30 days)
Europe Icon Operational 3 availability zones • 99.95% uptime (30 days)
Asia Pacific Icon Operational 2 availability zones • 99.94% uptime (30 days)
All regions operating normally with automatic failover capabilities
