AI Receptionist for Smart Cities & Public Services
Never Miss a Citizen Call. In Any Language. At Any Time.
Public services don’t stop at office hours. Citizens still call. Drivers still need help. Problems still happen.
Callin provides an AI receptionist designed for smart cities, infrastructure, and public services — answering instantly, understanding the request, and involving humans only when required.
Public entities and infrastructure operators struggle with
Missed calls outside office hours
Multilingual citizens and tourists
High call volume during peak periods
Overloaded call centers
Slow response to urgent situations
When calls are missed, trust is lost. Delays frustrate citizens and users.
THE SOLUTION
An AI Receptionist Built for Public Services
Callin answers every inbound call automatically. It:
Responds instantly
Understands the caller’s language
Identifies the issue
Collects essential information
Routes or escalates only when needed
No queues. No silence. No confusion.
CASE STUDY — AUTOSTRADA DEL BRENNERO S.p.A. (A22)
A real-world success story from one of Italy’s critical infrastructure operators.
A22 manages the Brenner Motorway, serving millions of vehicles yearly, handling:
Roadside assistance calls
Infrastructure service requests
Multilingual driver support
Toll and operational inquiries
Toll and operational inquiries
With Callin:
Every incoming call is answered instantly
Drivers receive guidance in their language
Critical information is summarized automatically
Human escalation happens only for complex cases
Operational teams spend less time on repetitive calls
Result: Fewer missed calls, faster response, higher traveler satisfaction — without increasing staff. This is not theory. It’s real impact.
HOW IT WORKS
01
A citizen, motorist, or user calls
02
The AI answers immediately
03
The request is identified and categorized
04
If human action is required, a structured summary is sent
05
A human replies once
06
The AI calls back with the resolution
Clear communication. Closed-loop resolution.
WHEN HUMAN ESCALATION IS REQUIRED
The AI escalates only for cases such as:
Administrative or legal matters
Verification of documents or permits
Sensitive or high-risk complaints
Portfolio size and ownership patterns
Situations requiring internal system access
In all other cases, the AI resolves autonomously.
CONTINUOUS LEARNING
Callin learns from every escalation.
When similar cases recur:
No new email is sent
No new ticket is opened
The AI resolves it directly
Fewer escalations. Smarter service. Lower workload over time.
MULTILINGUAL BY DESIGN
Cities and infrastructure support everyone.
Callin supports multilingual conversations natively, allowing citizens, tourists, and drivers to explain issues clearly and get accurate responses without friction.
EV CHARGING & ENERGY INFRASTRUCTURE
Built for High-Stress, Real-Time Scenarios
For EV charging networks and energy infrastructure, Callin can:
Assist drivers in roadside situations
Identify charger location and ID
Provide real-time guidance
Reduce abandonment and frustration
Support happens before the call is lost.
WHAT THE AI HANDLES AUTONOMOUSLY
General information requests
Service availability
Status updates
Directions and guidance
Appointment scheduling
Non-critical incident reporting
Humans handle only what truly requires them.
DESIGNED FOR SCALE
Whether deployed for:
Municipal services
Public offices
Transportation systems
EV charging networks
Smart city infrastructure
Callin scales instantly and reliably.
WHY CALLIN
Ultra-low latency voice AI (<176 ms)
Human-like conversations
Multilingual support by default
Adaptive learning from real cases
Built for real public service operations
