Last Updated: 27.05.2025
1. Introduction
At Callin.io, a service by Replacing Humans LLC (based in Sheridan, Wyoming), we take your privacy seriously. This policy explains in plain language how we collect, use, and protect your personal information when you visit our website (www.callin.io) or use our AI phone agent services.
Privacy laws in the U.S. vary by state. We follow the major ones, including:
- California CCPA/CPRA
- Virginia VCDPA
- Colorado CPA
- Connecticut CTDPA
- Utah UCPA
- Nevada privacy rights
- Federal rules like COPPA (kids under 13) and GLBA (financial data).
2. Who We Are and How to Reach Us
We’re the data controller for your information:
Replacing Humans LLC
30 N Gould St Ste R
Sheridan, WY 82801 – USA
📧 General questions: privacy@callin.io
📧 California residents: ccpa@callin.io
📧 Nevada residents: nevada-privacy@callin.io
3. Information We Collect
Depending on how you use Callin.io, we may collect:
- Basic details: name, email, phone number, company name
- Billing info: subscription and payment data
- Technical info: IP address, browser type, device, website activity
- Audio data: call recordings (only if you give consent)
- Calendar data: event details from Google Calendar (with consent)
- Sensitive data: things like biometric identifiers or precise location — collected only if you give explicit consent
We don’t knowingly collect information from children under 13.
4. Why We Use Your Information
We use your data to:
- deliver our services and manage accounts
- comply with legal requirements
- keep in touch (and send updates/promotions if you opt in)
- secure our systems and prevent fraud
- improve Callin.io based on usage patterns
- integrate with Google Calendar to book appointments (if enabled)
5. Who We Share It With
We only share your info with trusted partners who help us run the service, such as:
- cloud providers (AWS, Azure, Google Cloud)
- AI and voice providers (OpenAI, ElevenLabs, Deepgram, Twilio)
- legal authorities when required by law
- potential investors if we’re involved in a merger or acquisition
We do not sell your personal information.
6. How Long We Keep It
- Account info: as long as you’re a customer, plus a reasonable time for legal needs
- Calendar data: only as long as the integration is active
- Call recordings: usually 30 days unless required longer
- Analytics data: follows Google’s retention settings
7. Your Privacy Rights
Depending on where you live, you may have the right to:
- Know what information we collect about you
- Access and get a copy of your data
- Correct inaccurate information
- Ask us to delete your data (with some exceptions)
- Receive your data in a portable format
- Opt out of targeted ads, profiling, or sharing
- Appeal if we deny your request
- Be free from discrimination if you exercise your rights
To make a request, email us at privacy@callin.io.
8. If We Deny Your Request
You can file an appeal within 45 days. We’ll reply within 60 days and let you know how to escalate to your state Attorney General if needed.
9. Security
We protect your information with encryption, access controls, monitoring, and regular audits. If there’s ever a data breach, we’ll notify you as required by law.
10. State-Specific Rules
California (CCPA/CPRA)
You have rights to access, correct, delete, opt out of sale/sharing, and limit use of sensitive data. We respond within 45 days (up to 90 with notice).
Virginia (VCDPA)
Rights include access, correction, deletion, portability, and opt-out from ads, sales, and profiling. You can appeal if we deny your request.
Colorado (CPA)
Similar to Virginia, with strong rules on minimizing data and limiting purposes.
Connecticut (CTDPA)
Requires opt-in consent for sensitive data like biometrics, health info, and children’s data.
Utah (UCPA)
Simpler: rights to access, delete, portability, and opt-out of sales/ads. No appeal required by law, but we allow one anyway.
Nevada
You can opt out of the sale of certain personal information by emailing nevada-privacy@callin.io.
11. Automated Decisions
We don’t make fully automated decisions that have legal or major effects on you. If that ever changes, we’ll update this policy and give you opt-out choices.
12. Changes to This Policy
If we update this Privacy Policy, we’ll change the “Last Updated” date and post the new version here. For big changes, we’ll also notify you by email or on our website.
13. Exercising Your Rights
📧 General: privacy@callin.io
