Revolutionize Your Knowledge Management with Jochem – The AI-Powered Internal Assistant
Jochem is an innovative AI-powered knowledge assistant that transforms how your organization manages and shares information. Designed to streamline customer support workflows and empower internal teams, Jochem provides instant access to relevant knowledge, reducing response times and improving overall productivity.
Key Features and Benefits:
- Time-Saving Answers: Jochem quickly answers common questions, freeing up your support agents to focus on more complex issues.
- Continuous Learning: The AI-powered assistant learns from human responses and escalations, continuously improving its knowledge base to provide more accurate answers over time.
- Reduced Burden on Senior Staff: By handling basic queries, Jochem allows senior support staff to concentrate on more advanced customer needs.
- Insightful Analytics: Comprehensive dashboards provide valuable insights into hot topics and the impact of Jochem on your support operations.
How Jochem Works
Jochem seamlessly integrates with your existing tools, such as Slack, Microsoft Teams, and Mattermost, allowing agents to access the knowledge base directly from their preferred communication platforms. When an agent asks a question, Jochem provides an instant response based on its extensive knowledge. If the query cannot be resolved, Jochem escalates it to a senior agent, capturing the response to enhance its own capabilities.
Empowering Teams Across the Organization
Customer Support: Jochem revolutionizes customer service by equipping agents with the information they need to resolve issues quickly, reducing escalations and increasing overall productivity.
Internal Teams: Jochem empowers teams like sales, marketing, and design by providing quick access to documents, resources, and institutional knowledge, improving cross-functional collaboration and decision-making.
Key Features:
- Integrations with Popular Business Apps: Jochem offers plugins for leading platforms like Slack, Microsoft Teams, and Mattermost, ensuring seamless integration with your existing workflows.
- Knowledge Base Creation and Updating: Jochem structures your organization’s information and learns from user interactions, continuously expanding and refining its knowledge base.
- Escalation Management: Jochem seamlessly escalates questions to senior representatives when needed, ensuring that complex queries are addressed by the right experts.
- Insights and Analytics: Comprehensive dashboards provide valuable insights into knowledge usage, agent productivity, and the impact of Jochem on your operations.
Pricing and Plans
Jochem offers customized enterprise pricing for large teams, ensuring a tailored solution that meets your specific needs. For smaller teams, Jochem provides the following plan:
- €1,000/month
- Up to 40 agents included
- Unlimited requests
- Additional agents at €25/month
Support and Integrations
Jochem comes with a comprehensive set of FAQs and documentation to ensure a smooth onboarding process. For enterprise-level plans, dedicated consulting support is available to guide you through the implementation and optimization of the solution.
In addition to the pre-built integrations, Jochem also offers a powerful API for advanced custom integrations, allowing you to seamlessly connect the assistant with your organization’s unique systems and workflows.
