Elevating the Customer Experience with Gladly – The Comprehensive Customer Service Platform
Gladly is an innovative all-in-one customer service solution that empowers businesses to deliver exceptional, personalized experiences across every communication channel. By seamlessly integrating voice, email, chat, social media, messaging, and self-service options into a single, unified platform, Gladly enables agents to provide effortless, contextual support that drives customer satisfaction and loyalty.
Unified Cross-Channel Support: Enhancing Efficiency and Convenience
- Channels: Voice, email, live chat, social media, messaging apps
- Benefits:
- Continuous conversation timeline across all channels
- Faster issue resolution with complete customer context
- Reduced training time for new agents
- Increased customer satisfaction from lower effort
AI-Powered Assistance: Elevating Agent Productivity and Personalization
- Capabilities: People Match, sentiment analysis, smart suggestions
- Benefits:
- Personalized customer experiences
- Real-time guidance for agents during conversations
- Accelerated response times to customer inquiries
Omnichannel Self-Service: Empowering Customers and Reducing Operational Costs
- Options: Chatbots, knowledge base, community forums, contact forms
- Benefits:
- 24/7 automated support for customers
- Decreased call volume and increased containment rates
- Lower operational costs for the business
Unified Customer Profiles: Delivering Truly Personalized Experiences
- Features: Comprehensive conversation history, detailed profile data, order information
- Benefits:
- Agents have complete context about each customer
- Personalized interactions that foster customer loyalty
- Proactive customer service and anticipation of needs
Mobile-Friendly Flexibility: Supporting Agents Anytime, Anywhere
- Capabilities: Full Gladly functionality accessible through native iOS and Android apps
- Benefits:
- Agents can provide support to customers from any location
- Enhanced flexibility for remote and hybrid workforce models
Seamless CRM Integrations: Unifying Customer Data for Holistic Insights
- CRM Partners: Salesforce, Zendesk, Shopify, and more
- Benefits:
- 360-degree customer view for agents
- Seamless access to customer data and history
- Synchronized conversations across multiple platforms
Analytics and Reporting: Driving Continuous Improvement
- Reports: CSAT, handle time, resolution time, agent activity, and more
- Benefits:
- Identify areas for operational optimization
- Track the ROI of customer service investments
- Optimize staffing and processes
- Increase overall team productivity
Intelligent Routing and IVR: Streamlining Customer Journeys
- Capabilities: Self-service IVR, skills-based routing
- Benefits:
- Customers reach the most appropriate agent for their needs
- Issues are resolved quickly and accurately
- Improved customer satisfaction and reduced handle times
Tailored for High-Touch Industries
Gladly is designed to serve the unique needs of medium to large enterprises across a variety of high-touch industries, including:
- Retail
- eCommerce
- Financial Services
- Healthcare
- Home Services
- and more
Pricing and Plans to Fit Your Needs
Gladly offers flexible pricing tiers to accommodate businesses of all sizes:
- Plus: For small-to-medium businesses, starting at $1,200/month
- Pro: For growing customer service teams, starting at $3,000/month
- Enterprise: Custom pricing for large, complex enterprises
Gladly also provides special pricing for nonprofits and NGOs. Get a custom quote at Gladly Pricing.
Comprehensive Support and Training
To ensure a seamless implementation and ongoing success, Gladly provides:
- Onboarding Managers: Dedicated specialists to guide you through setup and launch
- 24/7 Technical Support: Unlimited access to expert assistance via phone, chat, and email
- Gladly Connect: An online community for users and Gladly experts
- Knowledge Base: Comprehensive library of guides, documentation, and best practices
- Product and Admin Training: Live and recorded sessions to empower your team
- Developer Documentation: API reference for building custom integrations and applications
Customers Love Gladly
Gladly boasts glowing reviews from users who appreciate its ease of use, robust feature set, and tangible impact on customer satisfaction:
“The ability to see full customer history and switch between channels easily makes me 3x more productive.”
“Gladly’s reporting and analytics gives amazing visibility into the customer experience.”
“After switching to Gladly, our customer satisfaction (CSAT) scores improved by 15%.”
“We reduced our average handle time by 30% using Gladly’s omnichannel routing.”
“The Gladly mobile app lets agents respond to customers anytime, anywhere.”
“Onboarding new agents is 3-4x faster now thanks to Gladly’s intuitive interface.”
“Being able to offer SMS support directly within Gladly is a game changer.”
Seamless Integrations for a Comprehensive Solution
Gladly seamlessly integrates with a wide range of popular platforms, including:
- CRM: Salesforce, Zendesk Sell, Dynamics 365
- eCommerce: Shopify, Magento, BigCommerce
- Helpdesk: Zendesk Support, Freshdesk, Jira
- Payments: Stripe, Authorize.net
- Marketing: MailChimp, Klaviyo
- Productivity: Slack, Google Apps
Explore the full list of Gladly Integrations.
Empower Your Customer Service with Gladly
Gladly’s comprehensive customer service platform empowers agents to deliver exceptional, personalized support across every communication channel. By unifying conversations, harnessing AI-powered insights, and providing robust analytical tools, Gladly helps businesses improve operational efficiency, reduce costs, and foster long-lasting customer loyalty.
