Privacy Policy for Callin.io

Effective Date: June 23, 2024

§1. General Provisions

This Privacy and Cookie Policy (“Policy”) is related to the Terms of Service and outlines the terms under which Callin.io, operated by Replacing Humans LLC, a company based in the USA, processes personal data and uses cookies. This policy applies to our website located at www.callin.io (“Website”) and the services provided under the terms stated in our Terms of Service (“Services”).

Personal data refers to information about an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Replacing Humans LLC is committed to protecting the privacy of your personal data. We comply with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679, and use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Our website and services may be accessed via the Internet, which involves risks associated with third-party access to data transmitted between the user and our website.

§2. Personal Data Processing

• Data Controller: The controller of personal data for individuals using our website and services is Replacing Humans LLC.
• Data Protection Officer: Users may contact our Data Protection Officer at [email protected] for matters related to personal data processing.
• Purposes of Data Processing:
• Service Provision: We process data necessary for the execution and delivery of our services, such as user names, email addresses, and website URLs, based on the necessity to perform our contractual obligations.
• Compliance and Legal Obligations: We process data necessary for compliance with legal obligations, including tax laws, which may include names, contact information, and financial data.
• Marketing and Communications: We process contact information for marketing and promotional purposes based on our legitimate interests to promote our services and communicate with potential and existing customers.
• Website Operation and Security: We process data related to your website use, such as IP addresses and browsing behavior, to manage and secure our website based on our legitimate interests in ensuring the reliability and security of our platform.
• Explicit Consent for AI Calls: When users or visitors of our website fill out forms with their personal data and submit them to request a callback from an artificial intelligence agent, they give explicit consent for this purpose. They agree that the call conversation may be recorded for marketing purposes and internal analysis.
• Data Retention: The retention period for personal data depends on the processing purpose. Data are retained for as long as necessary to fulfill the specified purposes and then securely deleted or anonymized.

§3. Cookies

• Use of Cookies: Our website uses cookies to enhance user experience, improve website functionality, and analyze user interactions through tools like Google Analytics. Cookies are small text files stored on users’ devices that help us understand user preferences and optimize our services.
• Cookie Consent: Users can control the use of cookies through their browser settings. Opting out of non-essential cookies may affect the functionality of our website.
• Third-Party Cookies: We use third-party services that may set cookies on our behalf to deliver certain functionalities, such as analytics or advertising services. These include Google Analytics for traffic analysis and third-party marketing tools to assist in our advertising efforts.

§4. User Rights

Under GDPR, users have rights related to their personal data, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. Requests to exercise these rights can be directed to our Data Protection Officer using the contact details provided.

Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. Users are encouraged to review this Policy periodically.

Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us via email at [email protected].

Address:

Replacing Humans LLC
30 N Gould St Ste R, Sheridan, WY 82801
United States

This policy is designed to help you understand how we handle your personal data and your rights concerning that data.