Understanding the Fundamentals of Chat Support Process Outsourcing
Chat support process outsourcing (CSPO) represents a sophisticated business strategy where companies delegate their customer communication channels to specialized third-party service providers. This approach has fundamentally transformed how businesses manage customer interactions in the digital age. Unlike traditional outsourcing models that primarily focused on voice support, CSPO encompasses a broader spectrum of text-based communication channels including live chat, messaging apps, and social media platforms. According to a recent Gartner study, organizations implementing CSPO strategies experience up to 35% reduction in operational costs while maintaining or even improving customer satisfaction metrics. The evolution of this service model parallels the growing consumer preference for text-based support options, with
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Vincenzo Piccolo
Chief Executive Officer and Co Founder
