Elevating Knowledge: How Question Base Transforms Slack into an AI-Powered Knowledge Hub
Question Base is a game-changing SaaS platform that leverages artificial intelligence to automatically build and maintain a comprehensive knowledge base within your Slack workspace. By capturing and curating the conversations and expertise of your team, Question Base eliminates the need for manual documentation while ensuring your organization’s knowledge is always up-to-date and accessible.
Unlocking the Power of Conversational Intelligence
Question Base seamlessly integrates with your Slack workspace, requiring no installation or setup. It continuously monitors your public channels, using advanced natural language processing (NLP) to understand the questions being asked. When a new query arises, Question Base rapidly searches its growing knowledge base to provide an instant answer. If no suitable response is found, the platform intelligently routes the question to the appropriate team member, capturing their reply to further enrich the knowledge base.
Features That Fuel Productivity and Growth
Instant Answers: Get answers to questions in under 3 seconds, reducing dependencies and accelerating team productivity.
Auto-Capture: New Q&A interactions are automatically documented, effortlessly building up your knowledge base over time.
Organic Growth: As more questions are asked and answered, the knowledge base expands naturally, ensuring it stays continuously up-to-date.
Insights Surfacing: Uncover valuable tribal knowledge and insights buried within your existing Slack conversations.
Slack Native: Operate directly within the Slack interface, allowing your team to access information without changing tools.
Time Savings: Eliminate the need to repeatedly answer common questions, freeing up your team’s time and resources.
Onboarding Assistance: New hires can quickly find answers to their questions, accelerating the onboarding process.
Centralized Knowledge: Consolidate your organization’s collective expertise into a single, easily accessible knowledge hub.
Empowering Teams Across Industries
Question Base is designed to support a wide range of use cases, from scaling startups to distributed teams, customer support, and sales organizations. By spreading expertise and reducing dependencies on specific individuals, Question Base helps fast-paced, growing companies maintain agility and efficiency.
Pricing and Support
Question Base offers a range of pricing plans to suit the needs of businesses of all sizes. Visit the Pricing page for detailed information.
In addition to email support, customers can also take advantage of phone, chat, and a comprehensive online knowledge base and documentation. Onboarding assistance is included to ensure a seamless integration.
Integrations for Seamless Workflows
Question Base seamlessly integrates with a variety of popular tools, including Slack (native integration), Google Drive, Dropbox, Zendesk, and Intercom. The platform’s API also enables custom integrations to fit your unique workflow.
What Users Are Saying
Overwhelmingly positive reviews from customers on platforms like Capterra and G2Crowd highlight the transformative impact of Question Base:
“We’ve been using Question Base for over a year now. It’s an invaluable tool that makes accessing our company knowledge so much easier. Their team has also been extremely helpful. Couldn’t recommend it more!”
“Question Base paid for itself almost immediately in time savings. Being able to access documentation and tribal knowledge in Slack is a game changer.”
“The UI is clean and simple. Integration was seamless. Our customer support team uses Question Base every day to speed up response times.”
Frequently Asked Questions
How quickly can Question Base answer questions?
Most questions are answered in 3 seconds or less. The more questions that are asked over time, the larger the knowledge base grows, and the faster answers are returned.
What integrations are available?
Question Base offers a native Slack integration, as well as integrations with Google Drive, Dropbox, Zendesk, and Intercom. The platform’s API also enables custom integrations.
Is there a free version?
Yes, Question Base offers a 30-day free trial with no credit card required to start.
Can Question Base understand my industry-specific jargon and acronyms?
Absolutely. Question Base builds up an understanding of company and industry-specific terminology used in your Slack channels over time.
Who should use Question Base?
Question Base is an invaluable tool for fast-scaling companies, distributed teams, customer support teams, and any organization that needs to maintain constantly up-to-date documentation and access to collective knowledge.
