Elevating Customer Service with Desku – The AI-Powered Helpdesk Solution
Desku is an innovative AI-driven customer service software that revolutionizes support and enhances the customer experience for ecommerce and SaaS businesses. With its powerful suite of features, Desku streamlines operations, boosts efficiency, and delivers personalized assistance to clients across multiple channels.
Empowering Collaborative Support
At the heart of Desku lies the shared team inbox, a centralized hub that unifies communication channels such as email, social media, WhatsApp, and live chat. This seamless integration enables teams to collaborate effortlessly on support tickets, ensuring a cohesive and responsive approach to customer queries.
Intelligent Automation for Faster Resolutions
Desku’s smart automation capabilities, including canned responses, triggers, and workflows, help teams provide quicker resolutions. The platform’s AI-powered assistant, Eva, can understand customer queries and respond automatically, while suggested responses powered by GPT-3 offer relevant and personalized assistance during ticket creation and live chats.
Empowering Self-Service with Knowledge Base
Desku’s knowledge base allows customers to find answers to their questions independently, reducing the burden on support teams. The self-serve support portal features SEO-optimized articles, making it easy for customers to find the information they need quickly.
Comprehensive Helpdesk Capabilities
Desku’s helpdesk module offers a robust ticketing system, complete with SLA policies, macros, canned responses, and customizable views. This streamlined approach ensures efficient ticket management, enabling teams to prioritize and resolve issues more effectively.
Seamless Omni-Channel Support
Desku’s live chat functionality allows for real-time engagement with customers directly on your website and social media channels. The platform’s ability to transfer chats to specific agents or teams ensures a personalized and responsive support experience.
Powerful Reporting and Analytics
Desku’s reporting and analytics capabilities provide valuable insights into the performance of your support operations. Live reports on tickets, agents, and SLAs, along with customizable real-time and scheduled reports, help teams identify areas for improvement and make data-driven decisions.
AI-Powered Assistance and Integrations
Desku’s AI assistant, Eva, can understand customer queries and respond automatically without any training, while the platform’s GPT-3-powered suggested responses offer personalized assistance during ticket creation and live chats. Desku also seamlessly integrates with a wide range of popular apps and platforms, including ecommerce solutions, email providers, live chat tools, CRMs, and team collaboration software, allowing for seamless data synchronization and enhanced productivity.
Tailored for Diverse Businesses
Desku caters to a wide range of businesses, from ecommerce stores and SaaS companies to agencies, marketplaces, and non-profits. Whether you’re managing orders, troubleshooting technical issues, or nurturing leads, Desku’s versatile features and customization options ensure a tailored solution for your specific needs.
Accessible and Transparent Pricing
Desku offers a 14-day free trial on paid plans, allowing you to explore the platform’s capabilities without any upfront commitment. The transparent and flexible pricing structure ensures that businesses of all sizes can benefit from Desku’s powerful customer service tools.
Dedicated Support and Resources
Desku’s support team is available 24/7 via email, with in-app and phone support for paid plans. The comprehensive help center, setup guides, FAQs, and active community forum provide a wealth of resources to ensure a seamless onboarding and ongoing experience.
Transform your customer service with Desku, the AI-powered helpdesk solution that streamlines support, enhances customer satisfaction, and drives business growth.
