Enterprise-Grade Protection for Mission-Critical Voice AI Callin.io is built on a security-first architecture designed to meet the stringent requirements of regulated industries and enterprise deployments.
Independently audited security controls covering availability, confidentiality, and processing integrity. Annual recertification ensures continuous compliance with AICPA standards.
Full compliance with European Union data protection regulations. Data Processing Agreements (DPA) available. Data residency options in EU regions.
California Consumer Privacy Act compliance with transparent data handling practices. Consumer rights management and data deletion workflows built-in.
Technical safeguards aligned with HIPAA requirements for healthcare deployments. Business Associate Agreements (BAA) available for covered entities.
Information security management practices aligned with international ISO 27001 standards. Regular third-party security assessments and penetration testing.
All voice data encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Voice recordings stored with customer-managed encryption keys (CMEK) available for enterprise plans.
Choose where your data is processed and stored. Available regions: US, EU, UK, Canada, Australia. Multi-region redundancy with geographic failover.
Configure automatic deletion policies. No-logging modes available for sensitive conversations. Call metadata and recordings deletion on customizable schedules.
Encrypted cloud storage with role-based access control. Integration with enterprise data loss prevention (DLP) systems. Audit logs for all access and playback.
Carrier-grade infrastructure with automatic failover and geographic redundancy. Real-time monitoring and incident response. Transparent status page with historical uptime data.
Multi-layered DDoS mitigation at network and application layers. Traffic filtering and rate limiting. Anomaly detection and automatic threat response.
Private VPC deployment options. Network isolation and segmentation. Firewall rules and intrusion detection systems (IDS). VPN and private connectivity support.
Quarterly penetration testing by certified third parties. Continuous vulnerability scanning and patch management. Bug bounty program for responsible disclosure.
Enterprise-grade telephony infrastructure with 99.9% uptime SLA. Global coverage with local number provisioning in 60+ countries. Automatic carrier failover and quality monitoring.
Connect your existing Twilio or Telnyx accounts. Use your negotiated rates and existing phone number inventory. Full control over telephony costs and billing.
Connect any SIP trunk provider for maximum flexibility. Support for enterprise PBX systems and contact center infrastructure. Custom codec support and quality of service (QoS) configuration.
Combine multiple carriers for redundancy. Intelligent routing based on cost, quality, or geographic location. Failover between carriers with zero downtime.
SAML 2.0 and OAuth 2.0 support. Integration with enterprise identity providers (Okta, Azure AD, Google Workspace). Just-in-time (JIT) provisioning.
Mandatory MFA for administrator accounts. Support for authenticator apps, SMS, and hardware tokens. Conditional access policies based on IP, device, and risk level.
Granular permissions for users and teams. Custom roles with specific resource access. Audit trails for all permission changes and access attempts.
API key rotation and management. Rate limiting and quota enforcement. IP whitelisting and webhook signature verification.
24/7 security operations center (SOC). Automated threat detection and alerting. System health monitoring with predictive analytics.
Documented incident response procedures. Security incident notification within 24 hours. Post-incident reports and remediation tracking.
Comprehensive logs for all system access and changes. Immutable audit trails with tamper detection. Integration with SIEM systems (Splunk, Datadog, AWS CloudWatch).
Automated compliance reports for security reviews. Evidence collection for audits and assessments. Custom reporting for internal compliance teams.
All employees undergo background verification. Confidentiality agreements and security training mandatory.
Security-first development lifecycle (SDLC). Code review and static analysis. Dependency scanning for vulnerabilities.
Vendor security assessments for all subprocessors. Regular security questionnaires and audits. Insurance coverage including cyber liability.
Disaster recovery plans with regular testing. Backup and restoration procedures documented. Continuity of operations planning (COOP).
We respond to custom security questionnaires and RFPs. Dedicated security team for enterprise discussions.
Private cloud or on-premise deployment options available for maximum data control. Fully isolated environments with air-gapped configurations.
Support for industry-specific compliance requirements (PCI DSS, FedRAMP, StateRAMP). Compliance consultation and implementation assistance.
Allow customer-initiated penetration testing with prior coordination. Collaborative security assessments and vulnerability remediation.
Complete documentation package for enterprise procurement including security questionnaires, compliance certificates, and service agreements. Requires NDA.
Standard DPA template for GDPR compliance.
Standard HIPAA Business Associate Agreement (BAA) for healthcare customers, governing the handling and protection of Protected Health Information (PHI) in compliance with U.S. federal law. Only HIPAA-covered entities may request our Business Associate Agreement (BAA).
Requires NDA.
Questions about security or compliance?
